CB4 Business Resource Centre has developed S3 (Service Support System), a suite of software applications which support organisations in the automation, management and tracking of strategic as well as operational activities. The S3 suite of products is currently made up of S3PF for the professional services industry, S3B for the Assurance Broker market and S3EM for companies needing an evaluation management tool. All S3 solutions are web-based applications and follow best practice in development, application, maintenance and support.

S3PF - Professional management edition
S3PF supports the recording, tracking and management of daily operational and service based as well as project based activities. As a web-based application you gain real time access to critical information, placing you in the drivers seat, 24x7x365. S3PF ensures that your entire organisation is able to log into a collaborative process based environment, using a single system for multi level user and departmental data integration. S3PF offers comprehensive reporting and automated escalation functionality. Key performance indicators (KPI’s) can constantly be communicated and met through the ability of S3PF to make each and every employee accountable for their related tasks and actions. S3PF is scalable and cost effective and is easily adapted to aid in performance management and balanced score card imperatives. As your organisation utilizes S3PF, knowledge capital is captured and secured, further enhancing the ability of the organisation to deliver superior sustainable service.

S3B - Brokerage management edition
S3B is a web-based application developed to support brokers daily in managing their brokerages and ensuring they have access to all their critical information 24x7x365.  It enables a broker to import all the commission statements received from the various companies and checks if amount is correct and then will calculate commission splits for representatives and the brokerage. S3B also supports compliance criteria in keeping records of clients documentation and all communication contacts. S3B is able to generate pay slips for representatives and records all commission payments.  S3B has been specifically developed to allow each independant brokerage to customise the set up details ensuring the application is tailor made for each brokerage. In addition, S3B includes an office management solution which supports all employees in their day-to-day administrative functions by way of a central diary, internal messaging, task scheduler and electronic phone book.

S3EM - Evaluation management edition
S3EM allows users to generate their own questionnaires and to publish them for capture. As a web based system S3EM can be accessed across an intranet, extranet or via the internet. S3EM allows organizations to conduct employee and client satisfaction surveys and can also be used for skills profiling exercises and research modules. S3EM stores all captured information in a central database. Reports can be drawn across numerous fields.