S3PF Training & support

Group or one-one training is the final and vital step in the process before using the system. Training focuses on the entire system functionality, from setting it up to match your specific operational requirements to managing security roles, and enables the organisation to use the system to its best advantage. A comprehensive on-line help manual is also provided for quick and easy reference.

Monthly maintenance and support

Monthly support is available and is offered through various methods and packages:

Dedicated Telephonic Helpdesk
•    Contact helpdesk number and log a call
•    Dedicated staff member will assist with query
•    If helpdesk is occupied, a member will return your call
•    Skype is also an available option

Virtual Support
•    Web based support
•    Support via remote desktop
•    Remote access (where possible)
•    Connecting to your network via DNS2GO & sort out the query

On-Site Support
• If virtual options cannot sort out query, a technician will be sent to your premises

Support Packages

S3 offers three system support packages tailored to meet the needs of your organisation:
•    Bronze support
•    Silver support
•    Gold support

Structured according to different time frames and features, you are sure to find an S3 support solution that suits your needs and your pocket!

Bronze Support – Pay as you go:
•    Valid for 30 days
•    Two support tickets per month
•    72 hour guaranteed response time (Mon – Fri GMT)
•    One hour per month of telephonic assistance

Silver Support – Basic monthly support:
•    Valid for one year
•    Three support tickets per month
•    48 hour guaranteed response time (Mon – Fri GMT)
•    Two hours per month of telephonic assistance

Gold Support – Monthly support and customization:
•    Valid for one year
•    Five support tickets per month
•    24 hour guaranteed response time (Mon – Fri GMT)
•    Three hours per month of telephonic assistance
•    Four hours per month of onsite assistance & training (excluding travel and accommodation)
•    Customised upgrades (up to 8 hours of development time per month)

Software updates

When implementing S3PF, you will be working with the most current version of the software. The annual license renewal includes all updates and future system enhancements and developments unless expressly excluded by the development team.