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S3PF will add Value by performing the following functions and a lot more...
Download the S3PF Fact Sheet
1. Automate and manage business processes
2. View all client, contact and staff information
3. Shared personal and company diary / scheduler
4. Registration and tracking of all projects, tickets (jobs), actions and tasks
5. Record communications with customers (CRM)
6. Capture time spent by work codes, against tickets (jobs), actions and customers
7. Automated e-mail notifications, plus ticket and action escalations
8. Maintenance control panel for customisation of system environment
9. Roles-based security engine for user access control
10. Extensive parameter based reports on all current and past data
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S3PF is not industry specific & has been piloted in various industries. S3PF can be adapted to suit any operational function or process. S3PF is for organisations that need a centralised solution for the effective recording, tracking and measurement of service and operational based strategies and their associated activities.
All activities performed on a daily basis within a company or department are recorded in S3PF and tracked to provide real-time information, accessed from anywhere in the world, to assist in operational management and achieving strategic imperatives.
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- Set-up process based templates and workflows
- Emulate the organisational structure for tracking and reporting purposes
- Keep track of projects, tickets(jobs) and actions within the organisation
- Assign projects, tickets(jobs) and actions to the responsible employee within the organisation
- Manage projects, tickets(jobs) and actions and their related deadlines
- Automatically escalate overdue activities according to operational reporting structures
- Easily extract required operational reporting data for performance management
- Record all communications with customers for Client Relationship Management (CRM) purposes
- Keep accurate time sheets in order to improve overall time management
- Keep accurate record of client and general contact details
- Improved service delivery
- Instant & remote access to critical information and service delivery status
- Improved quality of operational information
- Automated email reminders and escalations
- Reduced amount of paper trails
- Improved internal and external communication
- Detailed yet simple management reports
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