Group or one-one training is the final and vital step in the process before you can start using the system. Training focuses on the entire system functionality, from setting it up to match your specific operational requirements, managing security roles and enables the brokerage to use the system to its best advantage. A comprehensive manual will also be provided for quick and easy reference.

Monthly software & technical support is offered through the following methods and billed monthly together with a time sheet outlining the monthly support activities and queries:

Dedicated Helpdesk (Telephonic, E-mail, Fax & Skype)
•    Contact helpdesk number via call, e-mail, fax or Skype
•    Dedicated staff member will assist with query

Virtual Support (Must have access to application on your server)
•    Web based support
•    Support via remote desktop
•    Remote access (where possible)
•    Connecting to your network via DNS2GO & sort out the query

On-Site Support (call out fee and hourly rate charged)
•    If virtual options cannot sort out query, a technician will be sent to your premises.

When implementing S3B, you will be working with the most current version of the software. The monthly subscription includes all updates and future system enhancements and developments unless expressly excluded by the development team.